Service / Knowledge Process Outsourcing

Our management team’s experience in hospital operations, both at the shop floor and in administration, spells a unique advantage in providing outsourced services to hospitals and Diagnostic centres. The healthcare domain knowledge and BPO trained staff ensure that we provide efficient and timely services to enhance customer satisfaction and retention.

  1. Corporate Patients Services – Health check-up process handling, Billing & credit collections follow-up, appointments handling, admission & discharge process handling.
  2. Patient feedback Services – Questionnaire design & administration, collation and analysis.
  3. Medical Records – Digital conversion of patient records, discharge summaries, data processing, EMR design and maintenance.
  4. Insurance – hospital billing, claims submission and payment follow-up.